We accept PayPal, Credit Card, ZipPay and AfterPay as payment methods.
All orders are shipped daily by 5pm (AEST) Monday to Friday if the order is received before 3pm. Otherwise your order will be shipped the next business day.
NOTE: Some of our gems may be out of the office (for example, out at a Jeweler). In this case it may take a business day to get the stone back before shipping. In this case, the stone will be shipped out within 3 business days of payment being received.
All items are bubble wrapped and shipped with either Australia Post or other reliable Couriers (depending on the item being shipped).
All shipping charges and postage costs are calculated in the checkout before payment is finalised.
All questions concerning shipping delays, returns and damages can be directed to [email protected]
Wrong or Incorrect Addresses
Chroma Gems & Co cannot be held responsible for deliveries to incorrect or incomplete addresses provided by customers.
Should an address be incorrect and the delivery is made, the customer assumes responsibility for the entire purchase.
If the address is incorrect and the delivery is refused or unable to be completed, then the order will be returned to Chroma Gems & Co for reshipment, the customer will bear the cost for re-delivery and shipping charges.
To avoid these costs, we recommend you double check your address details to ensure that all information provided is correct and in full prior to ordering.
Please ensure your PayPal account details are up to date including your shipping address.
Returns and Collections
If you change your mind about the goods, the goods returned must be in their original condition, which includes any packaging. The cost of returning the goods will be at your cost. All goods will be inspected on return. Chroma Gems & Co has a 30 day return policy and we do not charge a restocking fee.
This section applies to the return of all goods, regardless of whether they are faulty or you change your mind or need a different size.
You are responsible for the costs of returning goods to Chroma Gems & Co.
Any goods returned are your responsibility until they reach our office.
Please ensure you package your return items properly to prevent damage to the goods or packaging.
We are not responsible for any goods that are returned to us in error.
We recommend you use a postal service that insures you for the value of the goods you are returning and provides a tracking number.
Please email your intention to return items to: [email protected]
In these Terms of Service, “we”, “us”, “our” this means Chroma Gems & Co.
Access to and use of this Website and the goods and services available through this Website are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Chroma Gems & Co will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of Chroma Gems & Co or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Chroma Gems & Co and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Where you register for any area of this Website, the following terms and conditions apply.
You must provide us with true and accurate registration information. You must keep any user name and password allocated to you confidential, and we are entitled to assume that anyone using that user name and password is you.
Chroma Gems & Co reserves the right to close accounts if you are seen to be attempting to disrupt any of our services in any way.
Terms of Sale
By placing an order for any goods on our Website you are offering to purchase the goods on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with Chroma Gems & Co you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Chroma Gems & Co retains the right to refuse any order made by you.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
The cost of foreign goods and services may fluctuate. All prices advertised are subject to such changes.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved and our billing agent has debited your credit or debit card.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. Any further conditions of use relating to any discount code will be specified at the time of issue. These T&Cs relate to all Chroma Gems & Co promotions, competitions and discount codes (unless otherwise stated). Only one promotion code can be used per order.
Disclaimer of Liability
All express or implied guarantees, warranties, representations, or other terms and conditions relating to these Terms of Service or their subject matter, not contained in these Terms of Service, are excluded from these Terms of Service to the maximum extent permitted by law. Nothing in these Terms of Service excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited. This may include the Australian Consumer Law which contains guarantees that protect the purchasers of goods and services in certain circumstances.
In particular our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for fault and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If any guarantee, warranty, term or condition is implied or imposed in relation to these Terms of Service under the Australian Consumer Law or any other applicable legislation and cannot be excluded (a “Non-Excludable Provision”), and Chroma Gems & Co is able to limit the remedy for a breach of the Non-Excludable Provision, then the liability of Chroma Gems & Co for breach of the Non-Excludable Provision is limited to one or more of the following at Chroma Gems & Co’s option:
in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired; or in the case of services, the supplying of the services again, or the payment of the cost of having the services supplied again.
Subject to Chroma Gems & Co’s obligations under the Non-Excludable Provisions and to the maximum extent permitted by law, Chroma Gems & Co is not liable for, and no measure of damages will, under any circumstances, include: special, indirect, consequential, incidental or punitive damages; or damages for loss of profits, revenue, goodwill, anticipated savings or loss or corruption of data, whether in contract, tort (including negligence), in equity, under statute, under an indemnity, based on fundamental breach or breach of a fundamental term or on any other basis, whether or not such loss or damage was foreseeable and even if advised of the possibility of the loss or damage.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright.
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party goods, services and/or locations featured on this Website are in no way associated, linked or affiliated with Chroma Gems & Co and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the goods and services and is in no way an assertion that such goods or services are endorsed by or connected to Chroma Gems & Co.
You agree to indemnify, defend and hold harmless Chroma Gems & Co, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these Terms of Service.
Chroma Gems & Co shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments by emailing [email protected]
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by an authoriser of Chroma Gems & Co.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Chroma Gems & Co.
PROMOTIONAL TERMS & CONDITIONS
Promotional Terms and Conditions are to be read in conjunction with the General Terms and Conditions. If there is any conflict between the Promotional and General Terms and Conditions, the Promotional Terms and Conditions apply. Entry is open to all residents, aged 18 years and over.